Integrate the world's smartest Conversational AI with Genesys Chat and Genesys Email

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Trusted by leading enterprises around the world

Use AI for email triage & automation within Genesys

AI based email response automation allows you to add another layer to your CX, augmenting customer experience & reducing manual work for your agents without disrupting your contact center operations.

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Seamless agent transfer

When a conversation is escalated to an agent, they get the entire conversational context and through our integration with Genesys it is routed to the correct department and agent without adding any new workflows. Real-time customer data ensures frictionless customer experiences.

World’s most powerful AI technology

Our patent-pending Knowledge Graph technology enables you to automate responses with personalized content, at an accuracy rate of over 90%.

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End-to-end process automation

Our Low-code/No-code platform Blitzico enables
you to integrate multiple processes without developer effort by providing drag-and-drop functionalities.