Trusted by leading global enterprises. Loved by customers.
Rated 4.9/5 on G2
Slash costs. Solve faster. Delight more.
Be there for your customers whenever, wherever they want you using
Omnichannel conversations
Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.
Intelligent Agent Routing for accurate responses
Triage incoming chat requests to the right agent based on configurable parameters that help achieve your business goals.
Co-browsing to solve issues faster
Navigate the web together with co-browsing and instantly see your customer issues or illustrate a concept in a joint web session.
On-prem/ Cloud deployment to suit your need
Deploy Live Chat right within your infrastructure or login to our cloud solution, depending on your security policies.
User history for contextual conversations
With the chat history available in Live Chat, any agent can pick up a conversation from where it was left without making the customers repeat themselves.
Insightful analytics for deeper visibility
Understand the nature of conversations your customers are having with your brand, take appropriate actions to increase ROI and boost agent productivity.
Enable your agents to support your customers better with
Implement your Livechat powered by AI in the language of your preference and start realising ROI from day 1 with DocBrain's website extraction and powerful process automation flows.
LiveChat
By Enterprise Bot
Agent enablement
"Tickets that are assigned to me are relevant to my department"
“Personalised templates make the initial conversations much quicker”
"Being able to view the customers' screen takes me several steps closer to solving their issues"
"The chat history allows me to pick up right where the customer was left on hold. It helps me jump right into problem-solving."
"I can share files and documents over Live Chat and that truly saves some time"
Customer delight
.png?width=30&height=30&name=happy%20(1).png){kind=small}
“The agent actually helps solve my issue instead of sending scripted messages that are unhelpful”
"The agent is super quick in getting the information they need. Waiting is hard!"
“Most times, I'd prefer to share my screen and show the issue I am facing. It's so much easier to get it across to the agent.”
"Being connected to a different agent mid-way will not be a problem if the new agent has the context of my issue. If not, I'd have to repeat everything again and that's just unpleasant."
Successful organizations are made by well-enabled agents and happy customers.
.svg)
Be where your customers are by having an omnichannel presence on chat platforms like Whatsapp, Skype for Business, Genesys Chat, Facebook messenger and more.
Ensure higher ROI through continuous improvement with deeper visibility into your customer interactions.
Don't let your customers slip away by re-initiating conversations using signals like session inactivity.
Our 24x7 customer chat support solution, Live Chat, lets you turn your agents' success into your businesses' success.
OMNICHANNEL INTEGRATION
Deliver consistent CX across every touchpoint with omnichannel engagement.
Works on any website, Facebook Messenger, Twitter, Skype, WhatsApp and other channels.
Connect with your customers anytime, anywhere. Provide real-time assistance to your customers round-the-clock with our AI-powered Live Chat over any of your customer’s favorite communication channels – including WhatsApp, Facebook Messenger, Slack, Telegram, Live Chat, SMS, Google’s Business Messages and so on.
Add human touch to all your conversations with contextual conversations. Automate 60-80% of your routine customer inquiries with our virtual assistants and grow your first time resolution rate. Leverage conversational AI to ensure personalized services for every user, improve performance, and boost your CSAT.
Deliver better support with intelligent assistants: Slash your customer service costs, while boosting consumer loyalty with our AI virtual assistant that can understand customer intent, quickly generate information, on any channel, and never goes on vacation.
Don’t make anyone feel left out because of poor accessibility. Our solutions are designed in a way that is compliant to visually impaired users, allowing for screen readers to easily ingest available information.
No more wasting time looking for subpar solutions. Let us show you how Live Chat can help you provide omnichannel chat support.
SLASH COSTS
Save up to 90% or more on customer service cost.
Templatise the responses to your customers’ most asked questions using Live Chat and save yourself the customer service cost.
Inefficient usage of a support agent resource costs anywhere from $7,000 to $20,000. Leverage the intelligent agent routing to put an end to manually assigning tickets and reduce your costs by 50%.
"A leading Conversational AI and No/Low Code enterprise automation suite."
By using the Enterprise Bot, we were able to reduce the overall development costs by at least 30%.
No more wasting time looking for subpar solutions. Let us show you how Live Chat can help you slash costs.
BOOST PRODUCTIVITY
Increase productivity up to 200% on all tasks related to customer relationship conversations.
Enable your agents to exceed their current productivity levels with the functionalities of Live Chat.
Your agents need not perform repetitive, manual tasks. Be it collecting information or just typing out a thank you message, your agents can lean on Live Chat to reduce the time spent on repetitive activities.
Increase ticket automation and boost productivity with the low/no code process automation. The no-code process automation platform helps you connect your back-end systems to perform CX enhancing service actions, thereby reducing the repetitive service requests and resolving information fetching queries.
No more wasting time looking for subpar solutions. Let us show you how Live Chat can help you boost productivity.
DELIGHT YOUR CUSTOMERS
Delight your customers by solving their problems through contextual conversations.
Boost your CSAT scores and elevate the experience of your customers with your brand.
Strengthen customer loyalty through timely responses Make your customers loyal to your brand by ensuring faster and accurate responses.
Connect with your customers anytime, anywhere. Provide real-time assistance to your customers round-the-clock with our Live Chat over any of your customer’s favorite communication channels – including WhatsApp, Facebook Messenger, Slack, Telegram, SMS, Google’s Business Messages and so on.
No more wasting time looking for subpar solutions. Let us show you how Live Chat can help you delight your customers.
IMPROVE KEY METRICS
Track and improve the key metrics of your customer support teams.
Key metrics indicate the performance of your customer support teams and improvements in these metrics is a strong sign of success.
Bring the first response time lower than ever before with personalised templates
Increase deflection in other channels by solving the customer issue through chat
Boost your first contact resolution with co-browsing functionality
“We were able to deflect 23% of contact center activity using Enterprise Bot."
.svg)
No more wasting time looking for subpar solutions. Let us show you how Live Chat can help you improve your key metrics.
.png)
Interested in similar benefits for your ENTERPRISE?